Legal

Terms of service

These terms govern your use of 2M Cloud. They are separate from the terms of any other 2M Technologies Limited service.

Who we are

2M Cloud is provided by 2M Technologies Limited, registered in England and Wales, company number 17141737. Contact [email protected].

Public preview

2M Cloud is currently in public preview. While it is:

• Building and publishing a site is free, and paid plans cannot be bought.
• Sites created during the preview may be removed when we launch. Keep your own copy of anything you would be sorry to lose.
• We may change or withdraw features, and we do not offer a service level or uptime commitment.

Your account

You are responsible for what happens under your account and for keeping your password to yourself. Tell us promptly if you think someone else has access. You must be 18 or over and acting for a business.

Plans, prices and the minimum term

What each plan includes and costs is on the pricing page, and the plan you choose at checkout is the one that applies. Prices exclude VAT.

Paid plans have a 12-month initial term. You commit to that period when you subscribe. After it ends the plan continues monthly until you cancel.

Plans carry limits, such as how many pages a site may have and how many form messages it may receive in a month. These are shown against each plan and enforced by the service. If you need more, move to a plan that allows it.

Paying

Payment is taken by Stripe, by card or Direct Debit. Your payment details go to Stripe and never reach us. Subscriptions renew automatically until cancelled. If a payment fails we may suspend the paid features until it is settled.

Cancelling

You can cancel at any time from your billing page. Cancelling stops the next renewal; it does not refund the current period, and where an initial term applies you remain responsible for the rest of it. When a paid plan ends you drop to the free plan, and anything that exceeded the free plan's limits may stop working.

If you are a consumer rather than a business, your statutory cancellation rights are unaffected.

Your content, and who owns what

Everything you put in is yours, and so is the website we generate for you, including its text and the messages people send through its contact form. You give us permission to store, process and publish that content only so far as running the service requires.

The software behind 2M Cloud, the templates and the design system remain ours.

Text written by the assistant

2M Cloud uses an AI model to turn what you tell us into the wording of your website. It can be wrong, and it does not know anything about your business that you have not told it. Nothing goes live until you publish it, and checking that your site is accurate before publishing is your responsibility, particularly prices, opening hours, qualifications, and any claim a regulator would care about.

What you may not publish

You are responsible for your site complying with the law. You may not use 2M Cloud to publish anything unlawful, misleading or fraudulent, anything infringing someone else's rights, adult content, or content promoting violence or hatred. You may not use it to send bulk unsolicited email, to host malware or phishing pages, or to attack or overload our systems or anyone else's.

Domains and email

If you buy a domain through us, we register it in your name, and the registrar requires your contact details as the registrant. If you connect a domain you already own, we ask only for the domain name and the DNS records needed; we never ask for your registrar login and never transfer your domain away from your registrar. Where we set up an email address on your domain, it forwards to an address you nominate.

Availability and support

We work to keep the service and your published site available, but we do not guarantee uninterrupted service. We may take it down for maintenance. Support is provided by email, and the response target for your plan is shown against it.

Suspension and ending the service

We may suspend or close an account that breaches these terms, that puts our systems or other customers at risk, or where the law requires it. Where it is reasonable to do so we will tell you first and give you a chance to put it right. If we close your account other than for a breach, we will give you reasonable notice and a way to take your content with you.

We delete your account and its content within 30 days of you closing it. Invoices and accounting records are kept for six years, as tax law requires.

Our liability

We are not liable for lost profits, lost business, lost goodwill or any indirect or consequential loss, and our total liability in any twelve-month period is limited to the amount you paid us in that period. During the public preview the service is free, so that amount may be nothing; if that matters to you, do not rely on the preview for anything critical.

You remain responsible for keeping your own copy of your content. We take backups for our own operational purposes and they are not a substitute for that.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. The law does not permit those to be excluded, and saying so is what keeps the rest of this section enforceable.

Changes to these terms

We may change these terms. If a change materially affects you we will give reasonable notice, and continuing to use the service after it takes effect means you accept it. If you do not, you may cancel.

Privacy

How we handle personal data is set out in the privacy notice, which covers every 2M Technologies Limited service.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.