Questions
The things people ask before they start
Do I need to know anything about websites?
No. You tell us about your business in a short guided conversation. 2M Cloud writes and structures the site inside a professionally designed template, and you review it before anything goes live.
Can I use my own domain?
Yes. Growth and Commerce include your own domain and a matching email address. On the free plan you can add both as an add-on. You can register a new domain inside the app or connect one you already own.
Can I change the website later?
Yes. Revisit the interview, change your answers and build again, as often as you like. On paid plans we also make changes for you within a monthly allowance; larger jobs are estimated in writing first.
Is hosting included?
Yes, on every plan, including free. Hosting, SSL, backups and security updates are all part of the service.
Can I see the site before it goes live?
Always. A full preview appears in your account. Nothing is published until you press Go live. Growth and Commerce customers can also ask for a person to check each publish first.
What happens if something goes wrong?
Tell us and we will put it right. Paid plans include support with a response target: within one business day on Growth, and within four business hours for urgent issues on Commerce. Free sites have the help centre and the guided assistant.
Can I sell products?
Commerce includes a store set up through Shopify, with your products and payments handled by Shopify and the rest of the site by 2M Cloud.
Who owns the website?
You own your domain and the content you supply. We tell you exactly what is portable before you pay.
Is there a contract?
Free is free, with no term. Paid plans have a 12-month initial term, then roll monthly with clear cancellation notice. Payment is monthly in advance by Direct Debit or card.
Who is behind 2M Cloud?
2M Cloud is a product of 2M Technologies Limited, a UK technology company founded and run by two software engineers, each with more than 15 years of industry experience, including extensive experience working in Fortune 100 technology companies.
Our mission is to bring the quality, engineering standards and service mindset of enterprise IT to small businesses, which are often overlooked or underserved by larger technology providers. We believe small businesses deserve access to reliable, professional technology without the complexity, cost or enterprise-level barriers that can come with traditional IT services.